I aim to offer a no-hassle returns policy.
1. Stock items may be returned within 14 days for a full refund.
2. Special orders and commissions cannot be returned unless they arrived damaged.
Further details.
1. All orders have a 14 Day Cooling-Off Period. The customer is liable for all return shipping costs under this right. Please contact me for advice if you wish to exercise this right.
2.If the products you receive are incorrectly supplied or damaged on delivery, you should notify me within 7 days so that I can organise collection and send you a replacement without charge to you.
3. If you wish to return items that are not damaged or incorrectly supplied, you must inform me within 14 days following the date of receipt, in accordance with the Distance Selling Regulations. I cannot accept responsibility or costs for the organisation, collection and return of the products. You have a statutory requirement to take reasonable care of the products and not use them while you organise return delivery.
4. All returned products must be in their original condition. Any damage to the goods or sign of use may result in a reduced refund to the customer. Goods must also be suitably packaged. Customers are advised to obtain and complete a Certificate of Postage form stamped by the Royal Mail before returning item. Responsibility of the goods remains that of the customer until safely received by me, and I accept no liability for goods lost or damaged in transit back to me.
5. I cannot offer refunds on custom-made items unless they arrived damaged.
Additional details can be found on the Terms and Conditions page.
Please contact me if you need more information.